Frequently Asked Questions
at New Milford Counseling Center

Our Most Asked Questions Answered

Have questions? New Milford Counseling Center wants the counseling process to be transparent, so that you know what to expect, and that you feel comfortable. We understand that talking to someone new can bring up feelings of fear and uncertainty for some, so we hope that these questions ease those feelings and bring a certain level of readiness and comfort to seeking help with any one of our providers at NMCC.  Check out some of the frequently asked questions in the list below.

If your question isn’t answered here, give us a call at 860-740-2228.

How do I get to your office?

Please visit this page for all things related to our office such as our hours, directions, photographs, and contact information.

Do you take insurance?
Therapy Services:

Depending on your current health insurance provider or employee benefit plan, it is possible for services to be covered in full or in part. Please contact your provider to verify how your plan compensates you for psychotherapy services.

We recommend asking these questions to your insurance provider to help determine your benefits:

  • Does my health insurance plan include mental health benefits?
  • Do I have a deductible? If so, what is it and have I met it yet?
  • Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
  • Do I need written approval from my primary care physician in order for services to be covered?
Coaching Services:

Health insurance companies do not reimburse for coaching services.

To check out out our therapy and/or coaching services, you can visit this page.

What if I can't make it to a session?

You may always call or email your provider to cancel or reschedule an appointment. Our office policy is that all cancellations and reschedules must be 24 hours before the scheduled appointment to avoid a fee. Late cancellations and no shows are subject to the missed appointment fee. Insurance cannot be charged for this fee.

Do you have evening or weekend availability?

Our therapists work by appointment only, and each therapist sets their schedule. We have therapists that work each day of the week, including Saturdays, Sundays, and nights. If you need a particular time frame or day of the week, contact our intake line to discuss this.

How do I know which provider is a good match?

During your initial intake call we will determine which provider’s speciality and background most closely aligns with your needs. We encourage you to look at our provider profile’s on our About Us page to get a general idea of everyone’s specialities.

How many sessions will I need?

You will typically discuss this with your provider at the end of your first session. Each provider utilizes different strategies to help you achieve your goals, and as no two people are the same, neither are anyone’s goals and rate of progress.

What are sessions like?

In the first session, your provider will have you complete our New Client Packet and discuss confidentiality as well as take your payment. Then your therapist will begin to hear your story and learn more about you and your goals for therapy/coaching.

The second and third sessions are typically a continuation of your story, getting to know you, your strengths and growth needs. We will form goals that are objective, meaning they will be specific, you will know how to reach them, and what life will look like when you reach those goals.

From that point on, sessions are tailored to meeting your goals, with check ins on how you feel progress is being made, changing or adding goals, and helping you feel life satisfaction.

How can I schedule my first session?

You may call our intake line (a dedicated voicemail box that our intake counselor responds to Monday-Friday) or email us at any time.

Areas of focus at New Milford Counseling Center

• Adolescent concerns
• Anxiety
• Post Traumatic Stress Disorder
• Chronic pain/medical conditions
• Coping Skills

• Depression
• Eating Disorders
• Intimacy
• Financial wellness
• Grief and loss

• Life Transitions
• Maternal Mental Health
• Parenting
• Self-Esteem
• Substance abuse

Reach out to us today to begin a new journey to embrace wellness and meet the challenges ahead.